All orders from SuperStore may be returned within three days for a refund. Please note we are not able to refund your original delivery charges.

In order to return or exchange all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#). You must email service@super-store.co.nz to obtain an RMA# from a SuperStore representative.

All returned merchandise must be in the original packaging with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within three days of the receipt date, and all items must be landed at our warehouse within ten days of the return request. All free items must be returned together with purchased items in order to receive a refund. Any shipping and/or handling charges on the original order cannot be refunded.

SuperStore is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Since SuperStore cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.

For Comments or Complaints concerning this Return Policy, please Contact Us.